Privacy Policy

Fort Knox, Inc.
Effective Date: May 29, 2026

1. Introduction

Fort Knox, Inc. (“Fort Knox,” “we,” “us,” or “our”) is committed to protecting the privacy of visitors and users of our website located at www.FTKnox.com (the “Site”). This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights with respect to your personal information.

By using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Site.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us, such as when you fill out a contact form, request a custom quote for a safe or vault door build, or create an account. This may include:

Full name
Email address
Phone number
Project details related to your custom safe or vault door request (e.g., dimensions, specifications, and intended use)

You are not required to provide personal information to browse the Site, but doing so may limit your ability to use certain features or request a custom quote.

2.2 Analytics and Usage Data

We automatically collect certain non-personal information when you visit the Site, including:

Browser type and version
Operating system
Internet service provider
Pages visited and time spent on the Site
Referring URLs

We use Google Analytics to collect and analyze this usage data. Google Analytics may set its own cookies and collect data in accordance with Google’s Privacy Policy (policies.google.com/privacy). This information is collected in aggregate and is not linked to individual users.

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on the Site. Cookies are small data files placed on your device. We may use:

Session cookies — to maintain your session while browsing
Analytics cookies — to understand how users interact with the Site (e.g., via Google Analytics)
Preference cookies — to remember your settings and preferences

You may configure your browser to refuse cookies or alert you when cookies are being sent. Please note that some areas of the Site may not function properly if cookies are disabled. For more information, see the cookie settings in your browser or visit www.allaboutcookies.org.

3. How We Use Your Information

Fort Knox uses the information we collect for the following purposes:

To respond to your inquiries, maintain customer relationships and provide customer support
To personalize and improve your experience on the Site
To analyze usage trends and improve Site functionality and content
To communicate with you about updates, features, or relevant information (where you have consented)
To comply with applicable legal obligations
Maintain business and operational records

4. Marketing Communications

If you provide your contact information, we may send you:

Product or service updates
Industry insights
Promotional communications

You may opt out of marketing communications at any time by:

Clicking “unsubscribe” in emails
Contacting us directly

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information in the following limited circumstances:

Service providers: We may share information with trusted third-party vendors who assist us in operating the Site (e.g., analytics providers, hosting services), subject to confidentiality obligations.
AI-assisted order processing: We use Claude, an AI service provided by Anthropic, to help convert customer orders into our internal order entry software. This process may involve sharing your name, contact information, and order details with Anthropic’s systems. Anthropic processes this data solely to perform the service and is subject to its own privacy policy (anthropic.com/privacy). We do not use this process for marketing or profiling purposes. Any conversation data containing customer information is permanently deleted from our Claude workspace on a weekly basis.
Aggregated data: We may share anonymized, aggregated information that cannot reasonably be used to identify you with business partners or for research purposes.
Legal compliance: We may disclose information if required to do so by law, court order, or governmental authority, or to protect the rights, property, or safety of Fort Knox, our users, or the public.
Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity, subject to the same privacy protections.

6. Data Retention

We retain your personal information for as long as our business relationship continues and, where you have not requested otherwise, for marketing purposes thereafter. You may request deletion of your personal information at any time by contacting us using the information in Section 11, and we will honor that request subject to any legal retention obligations.

AI conversation logs containing customer data are permanently deleted from our Claude workspace on a weekly basis, independent of the general retention for business operations and customer relationship purposes.

7. How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

Encrypted data transmission (HTTPS/TLS)
Access controls limiting who may access personal information
Regular review of our data collection and storage practices

While we take reasonable steps to protect your information, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Your Privacy Rights

8.1 California Residents — CCPA Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

Right to Know: You may request information about the categories and specific pieces of personal data we have collected about you.
Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
Right to Opt-Out: We do not sell personal information. If this practice changes, we will update this policy and provide an opt-out mechanism.

To submit a request, please contact us using the information in Section 10 below. We will respond to verified requests within 45 days.

8.2 All Users

Depending on applicable law, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information (subject to legal retention requirements)

9. Children’s Privacy

The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected personal information from a child under 13, we will delete that information promptly. If you believe we may have collected information from a child under 13, please contact us immediately.

10. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will revise the “Effective Date” at the top of this page and, where appropriate, notify you by email or prominent notice on the Site. We encourage you to review this page periodically. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.